General conditions
Only the French version has a legal value and the translated text is only indicative.
General
1. These general sales conditions cover all relations between Karma Traduction and its clients, except where a specific exemption has been made and accepted in writing by Karma Traduction. Simply by placing an order, the client adheres to these general sales conditions, surrendering general and specific conditions included in his own purchase orders, in his letters or on his sales documents, even if these were drawn up by hand prior to or after our documents were drawn up.
2. Karma’s brochure/internet products have been drawn up in good faith according to the data available while they were being produced. The client will be advised of any possible errors or amendments in the form of an erratum or notice of change.
3. The client must provide Karma Traduction with all the required information specifically asked of them or which could reasonably influence the successful completion of their training. If the client supplies incorrect information that leads to additional costs being incurred for Karma Traduction, these costs will be charged to them.
4. Karma Traduction may charge to the client’s account any costs that result from amendments made by the latter to their initial reservation.
Registration
5. Upon registration, the client is definitively and irrevocably committed to Karma Traduction, independently of any deposit payment being made and subject to articles 8º and 9º hereafter.
6. Registration for a training programme may be made by telephone or by e-mail. On receipt of registration, the client will receive by return a confirmation of their registration by a hand delivered document, by post or by e-mail. Registration as detailed in this confirmation means the client is bound to follow training during this period and at the times specified in this document.
Cancellation
7. Registration cancellations must always be made by registered mail.
Except in case of force majeure, cancellation fees are set as follows:
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Cancellation more than 31 days before training: 8% of the training price.
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Cancellation between 31 and 22 days before training: 15% of the training price.
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Cancellation between 21 and 15 days before training: 30% of the training price.
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Cancellation between 14 and 8 days before training: 50% of the training price.
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Cancellation between 7 days and 1 day before training: 75% of the training price.
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Cancellation on the day of the class or no show on the day: 100% of the training price.
8. Regarding the individual lesson at variable times, any class not deferred at least one working day before the set appointment will be considered as given and therefore invoiced. In order to be valid, the deferral of a class must absolutely be made in writing more than 24 hours before the start of the class, using the e-mail address anna.yvonne.croes@gmail.com. This possibility to defer without incurring costs is valid for a maximum of four occasions. After four deferrals, any deferred class will be invoiced.
Adapting training conditions
9. In the case where the number of persons registered for training is below the minimum number as shown in the programme published on the Karma’s brochures, Karma Traduction reserves the right, except where the parties agree otherwise, to cancel the session in exchange for a full refund of the amount paid by the client for this session.
Registration fees
10. Prices given in the Karma’s brochure are exclusive of all taxes.
11. Registration fees are payable no later than on the first day of the session. Karma Traduction reserves the right to refuse access to the class for any person who has not paid the balance of his registration fees, without prejudice to Karma Traduction for claiming payment of the full amount of registration fees.
12. Karma’s invoices are payable on receipt. Any sum remaining unpaid on its due date will be increased, by law and without prior notice, by interest on arrears at a rate of 1% per month, together with a fixed penalty of 10% with a minimum charge of €40.
13. Except in a case of duly proven force majeure, anyone who abandons a session will still be liable for payment of full registration fees related to that session.
Participation in classes
14. The premises and equipment made available to participants in the context of their classes must be used responsibly. Any damage will be charged to the person who has been negligent.
15. Karma Traduction reserves the right to prevent a person from accessing a class where his behaviour prevents other group members, or other clients from following their class in a normal manner. Any exclusion for disciplinary reasons will be made without refund or compensation.
Client responsibility
16. The client is accountable for any damage caused to Karma Traduction by his misconduct or following a breach of his contractual obligations. Misconduct is considered in reference to the normal behaviour of a person taking part in the training.
Complaint procedure
17. Before training starts:
If the client has a complaint before training starts, he must advise Karma Traduction of it quickly by registered letter or a letter with recorded delivery, to the address shown in point d. of this article.
18. During training:
Complaints occurring during the contract period must be made as quickly as possible in order that a solution may be sought. The complaint must be made in writing and at least include the solid elements on which it is based.
19. After training:
Complaints that are impossible to make during training, or which have not been satisfactorily resolved during training, must be made no later than one week after the end of training to Karma Traduction, either by registered letter, or in writing with recorded delivery. Any complaint made after this period will be inadmissible.
20. Details : Karma Traduction – Winkel 99 – 1780 Wemmel - Belgium. E-mail: anna.yvonne.croes@gmail.com
Comptent Court
21. These general sales conditions are subject to Belgian law. In case of any dispute, the courts of the judicial area of Brussel are deemed competent.